Service & Support

As service, we primarily offer after sales support and spare parts.

You can reach us via our telephone hotline from Monday to Friday from 7.00 am to 8.00 pm.

Citizen Machinery Europe - Hotline Cincom

Phone numbers hotline: +49 (0)711/3906-140
+49 (0)711/3906-145
Fax-number: +49 (0)711/3906-237
E-Mail: service@citizen.deThis e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Citizen Machinery Europe - Hotline Miyano

Phone numbers hotline: +49 (0)741/17407-13
Fax-number: +49 (0)741/17407-17
E-Mail: service@citizen.deThis e-mail address is being protected from spambots. You need JavaScript enabled to view it.
After 18.00 pm you can reach us via phone number +49 (0)711/3906-140.

With our hotline, we can help you quickly and straightforwardly. If it is not possible to solve your problem by phone, you have also the possibility to request one of our service technicians to visit you.

Certainly, you can also send your request by fax or e-mail.

Spare and wearing parts are available from our parts sales department.

Please send your orders in writing to the postal address of:

Citizen Machinery Europe GmbH - Parts Sales for Cincom and Miyano

Or by fax to: +49 (0)711/3906-237
Or by e-mail to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

If there are any problems with ordering, one of our employees will be pleased to help you.

  • +49 (0)711/3906-115
  • +49 (0)711/3906-116
  • +49 (0)711/3906-219

We will make any effort to deliver the needed parts promptly.